Washington — Frank Bisignano, commissioner of the Social Security Administration, told CBS News that he believes technology, and specifically artificial intelligence, could be the key to improving his agency's customer service, despite recent changes that have prompted concern among some of the nearly 69 million Americans that receive Social Security each month.
"We're bringing a massive technology effort to transform the servicing agenda," Bisignano said. "We're gonna bring AI into the phone system...I intend it to be completed this year."
The...
Continue reading..."We're bringing a massive technology effort to transform the servicing agenda," Bisignano said. "We're gonna bring AI into the phone system...I intend it to be completed this year."
The...
